Returns & Exchanges

Intimate & Custom Policy

Due to the intimate nature of waist beads and because every single strand is custom-crafted to your specific dimensions, all purchases are final sale. We cannot accept returns or exchanges for change of mind or sizing mistakes once production starts.

48-Hour Damage Guarantee

We take ultimate pride in our craftsmanship. If your strand arrives damaged or breaks within 48 hours of delivery, we will replace or repair it immediately at no cost:

• Take a clear photo of the broken element or defect.
• Email the photo to our support team within 48 hours.
• We will dispatch a replacement strand with expedited delivery.

Post-Delivery Resizing

If you accidentally selected the wrong size and want a strand adjusted, we offer a dedicated post-delivery resizing service. Please reach out to our concierge team. Sizing fees and shipping rates will apply.